Technical Support Satisfaction Management
Setp 1
Analyze customer
requirements
requirements
Setp 2
Identify causes
and issues
and issues
Setp 3
Review improvement plans
Setp 4
Verify
effectiveness
effectiveness
Setp 5
Derive results
Setp 6
Communicate results
(customer feedback)
(customer feedback)
Setp 7
Follow-up actions
(reflect improvements)
(reflect improvements)